FAQ – Beauty in The City

SUPPORT FAQS

Massage Experience & Booking

What types of massages do you offer?

We offer a curated range of massage therapies, including aromatherapy, hot stone, deep tissue, Swedish, and facial massage treatments. Each is designed to meet specific needs—whether you're looking to relax, detoxify, or rejuvenate.
How can I book a massage session?

Booking is easy! Simply visit our booking page, choose your preferred treatment, therapist, and time slot. You’ll receive a confirmation email with all the details once your booking is complete.
How long do sessions last?

Our sessions typically range from 30 to 180 minutes, depending on the treatment selected. You'll see duration options when booking.
What should I expect during my first visit?

You’ll be welcomed into a calming space. We’ll take time to understand your needs before your treatment begins to ensure the experience is fully personalized.
Can I request a specific therapist?

Yes, absolutely. If you have a preferred therapist, you can select their name during the booking process—subject to availability.

SUPPORT FAQS

What is your cancellation policy?

Cancellations made 24 hours in advance are fully refundable. For same-day cancellations, a partial fee may apply. Please contact us directly for emergencies.
Can I reschedule my appointment?

Of course! You can reschedule your session up to 12 hours before your original appointment using the link in your confirmation email or by contacting us.
What should I do after a massage?

We recommend staying hydrated, resting, and avoiding heavy physical activity for a few hours. This helps your body fully absorb the benefits of the treatment.
Do you offer gift cards?

Yes, we offer both digital and physical gift cards—perfect for birthdays, holidays, or simply treating someone to a moment of calm.
What should I wear to a massage?

Wear something comfortable. You’ll be covered with towels or sheets during the session, and we’ll guide you through everything when you arrive.